Shipping Policy

At KOG & Co., we want your order to reach you safely and smoothly. Because some of our products are made or prepared specifically after an order is placed, processing times may vary depending on the item.

Orders are typically processed within [2–5 business days] before shipment. Once your order has shipped, delivery times will depend on your location, shipping method, and fulfillment provider.

Estimated delivery times are provided during checkout whenever available. Please remember that carrier delays, holidays, weather conditions, customs, or other circumstances outside our control may affect delivery.

Once tracking information becomes available, it will be sent to the email address used during checkout.

Customers are responsible for entering the correct shipping address before completing an order. If you notice an error, please contact us as soon as possible. We cannot guarantee that an address can be changed after fulfillment has started.

For international orders, customers may be responsible for customs duties, import taxes, or other local charges imposed by their country.

If your package appears lost, damaged, or significantly delayed, please contact us at [support email] with your order number so we can review the situation.